Novelle Store. Free shipping on all orders.
SHIPPING & RETURNS
SHIPPING POLICY
At Novelle, we are committed to delivering your order safely and as quickly as possible.
Processing Time
All orders are processed within 1–3 business days after payment has been confirmed. During periods of high demand, processing may take slightly longer.
Shipping Time
Estimated delivery times vary depending on your location:
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United States: 2-6 business days
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Canada: 2–15 business days
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International: 10–20 business days
Please note that these are estimated delivery times and may vary due to carrier delays, weather conditions, holidays, or customs processing.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package every step of the way.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and selected shipping method. From time to time, we may offer free shipping promotions on qualifying orders.
Incorrect Addresses
Please ensure your shipping information is accurate before placing your order. Novelle is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost in transit, please contact our customer support team. We will work with the shipping carrier to help resolve the issue as quickly as possible.
Contact Us
If you have any questions about your shipment, our support team is always happy to help.
Email: contact@novellestore.com
RETURN & EXCHANGE POLICY
At Novelle, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include all original tags and accessories.
Items that show signs of wear, damage caused by misuse, or alterations cannot be accepted for return.
Exchanges
If you received the wrong item or a product with a manufacturing defect, we will gladly replace it at no additional cost.
If you would like to exchange an item for a different style or color, please contact our customer support team. Exchanges are subject to product availability.
Damaged or Defective
Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery and include your order number along with clear photos of the product. We will resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Personalized or custom-made items
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Final sale or clearance items
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Earrings that have been worn, for hygiene reasons
Return Shipping
Unless the return is due to a defective or incorrect item, customers are responsible for return shipping costs.
Need Assistance?
If you have any questions regarding a return or exchange, our customer support team is always happy to assist you.
Email: contact@novellestore.com
Thank you for choosing Novelle. We appreciate your trust and are committed to providing an exceptional shopping experience.